Shopping centre management
and retail analytics software

Automatically pulls all your retail data into one easy to use dashboard

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Drive every aspect of your centre’s
performance from one central dashboard

Manage your marketing
activities in one place

Communicate directly with your retailers,
collecting sales data automatically

Detailed reports optimise your
investment strategy and asset decisions

Visualise performance reports
at the touch of a button

Hero Image

Drive every aspect of your centre’s
performance from one central dashboard

Manage your marketing
activities in one place

Communicate directly with your retailers,
collecting sales data automatically

Detailed reports optimise your
investment strategy and asset decisions

Visualise performance reports
at the touch of a button

We work with the best in retail

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Slick and easy management of your entire centre

Our shopping centre management and retail analytics software solution keeps all your information and communications in one, central location. Anyone can access the retail analytics platform from any browser, anywhere in the world. Drive your performance, boost your sales achievements, optimise your marketing and proactively manage your tenants at the touch of a button.

Slick and easy management of your entire centre

Our shopping centre management and retail analytics software solution keeps all your information and communications in one, central location. Anyone can access the retail analytics platform from any browser, anywhere in the world. Drive your performance, boost your sales achievements, optimise your marketing and proactively manage your tenants at the touch of a button.

  • Sales Performance

    Sales data collection is automated via system phone calls, text and emails, retailer self submission via a dedicated retailer portal or our fully managed, premium sales data collection service.

  • Retailer Buy-in

    Retailers have their own self-service management portal. They can check and report their own performance, communicate, retrieve important documents, check updates, plan events and more.

  • Data Accuracy & Consistency

    Retail Report algorithms validate your data, alerting you if figures fall outside of range. Eliminating your reliance on spreadsheets and managing all your data in one place reduces errors.

  • Sales Reporting

    Keep your finger on the pulse – based on historic performance and seasonal variances you can run detailed reports and forecast upcoming performance. Our “what if” data analysis tool enables you to test the impact of various scenarios.

  • Mall Commercialisation

    Manage your secondary revenue streams such as advertising, kiosks and vending machines on a dedicated management portal.

  • Tenant Viability

    Keep your finger on the pulse of your tenants’ performance. Quickly assess the viability of your tenants to optimise your assets’ performance and avoid rental arrears.

  • Sales Reporting

    Sales data is presented in easy to understand concise reports. Fully customisable reports are automatically generated and emailed to all interested parties.

  • Automated Texts & Calls

    Send our pre-scheduled text messages or calls to your retailers. Contact tenants at the most convenient times, with built-in “snooze” functions and reminders. This works well at busy periods.

  • Automated Emails

    Send emails automatically at pre-agreed times, with a one-time clickable secure link. There’s no need to log in, making it easy and seamless for retailers to submit their sales performance data.

  • Retailer Portal

    Provide each retailer with their own portal for them to self-report their sales data. They can visualise and keep track of car park data, footfall, sales data and more.

  • Manual Collection

    Your centre management team can collect sales data from anywhere in your centre, on any device. This makes it easy for team members who are on the move, engaging directly with your retailers.

  • Premium Collection Service

    Our dedicated team of specially trained advisors forge a strong relationship with your retailers. They collect their sales information through regular phone calls.

  • Communications

    Keep your retailers up to date right from your tablet or mobile. Retailers have a self-service area with built-in document sharing options. Create custom distribution groups.

  • Crisis Management

    Alert all members of staff to an important issue. Whether that be a bomb scare, fire or flood. Once the event is logged, automated alerts are sent via text, automated call or email. Recipients can acknowledge and respond to the alert via their keypad.

  • Document Management

    Store important documents, set control permissions, share, acknowledge them as having been read. This function is super easy to use with the simple “drag and drop” method.

  • Calendar

    Accurately record various key pieces of information and dates for your shopping centre. Actively plan future events and promotions, schedule activities and share updates.

  • Data Insights

    See all your centre’s data streams in one place. Powerful reporting capabilities and accurate data enables better decision making and dramatically improved performance.

  • Utilities

    Power and water usage really impacts your profit margins. This module monitors power usage to find the heaviest users, identify power hungry devices, reduce your utility costs and honour your environmental commitments.

  • Social Media

    Deeply understand the engagement of your social media strategies. Gauge how people really feel about your shopping centre by tapping into social media metrics. This technology includes Senti-Rating and social listening capabilities.

  • Website Stats

    Understand your website visitor numbers, visit durations, visitor locations and IP addresses. Assess the success of your promotional events and marketing tactics.

  • Website CMS

    Broadcast events and promotions via your centre’s website. This module captures marketing information and plugs into your centre’s calendar. Streamline the planning and management of all your marketing tasks.

  • Marketing Reports

    Detailed reports enable you to understand how each promotion impacts footfall or sales. Compare your campaigns’ performance across your entire portfolio. Gauge your marketing team’s performance, your budgets and ROI.

  • Event Marketing

    View upcoming dates at a glance, diarise event preparation, coordinate your event management plan and activities. Align the marketing and centre management teams. Send tasks to key people via automated emails, texts and calls.

  • Tenancy Schedule

    Up to date, real-time data that key stakeholders can view and edit. See at a glance tenants’ lease terms, tenancy review intervals, occupational costs, rent, rates and more. Track reviews and expiry dates with system alerts when they fall due.

  • Tenant Management

    Easily share and update official documents and contracts with the document management function. Landlords, management companies and centre management teams can easily share important information. Updates can be shared with single tenants or on mass. Tightly manage your centre’s regulatory and compliance processes. Tenant information is contained all in one place, including keyholders, managers, opening times and trading performance.

  • Unit Management

    This feature-rich module records all your information including location, business rates bracket, leasing, EPC and more. Accurately map each unit accurately, with real-time recorded details for all stakeholders to see.

  • Tenant Sentiment & Feedback

    Gaining tangible feedback from tenants is key to understanding how to drive your centres’ performance and improve your service. Our service regularly gathers your tenant’s feedback. This enables you to analyse your customer sentiment data and drive improvements to your service.

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What our retail clients say

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I found Retail Report to be a flexible and innovative multi-platform tool that assists me in my day to day task as a centre manager. The ability of having it work seamlessly on my desktop as well as my mobile device is invaluable and allows me a great flexibility and a single point of data retrieval no matter where I am (my desk or a remote meeting). This coupled with its constantly evolving nature seems to me that this is the way forward in our industry and the best use of technology to simplify our workload.

LEE PAPADOPOULOS | ATRIUM SHOPPING CENTRE

Our workload is simplified

Solutions we used:

  • Desk & Mobile

    Desk & Mobile

  • Data Processing

    Data Processing

  • Management

    Management

We’re fully certified & accredited

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Book a Demo

Please fill out the form and a member of our team will be in touch.

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